Delivery Policy
Last updated: September 2026
Choose how to receive your order at checkout: door-to-door delivery with The Courier Guy, collection at a PEP store with PAXI, or free collection from one of our two Soweto locations.
1. Collection (free)
Collect from either of our locations at no charge:
- Protea Glen — 20046 Volga Street, Protea Glen, Soweto
- Diepkloof Zone 2 — 2235 Dippenaar Street, Diepkloof Zone 2, Soweto
Once your order is confirmed and paid we let you know on WhatsApp when it is ready and agree a collection time with you. Please bring your order reference.
2. Delivery with The Courier Guy (door-to-door)
Door-to-door delivery anywhere in South Africa with The Courier Guy is charged at a flat fee of R99.00 per order, shown in your cart and at checkout before you pay. Orders are dispatched once payment has cleared and typically arrive within 2–5 business days in Gauteng and 3–7 business days elsewhere. We send you the tracking number on WhatsApp when your order is dispatched.
Please make sure your address, suburb, city, province and postal code are complete and that someone is available to receive the parcel. If a delivery fails because the address was incorrect or nobody was available, we contact you to rearrange; a second delivery attempt may carry a further fee.
3. Delivery with PAXI (collect at a PEP store)
PAXI delivers your parcel to the PEP store of your choice for a flat fee of R60.00 per order. Tell us which PAXI point you'd like at checkout (find your nearest one at paxi.co.za). Parcels typically arrive within 3–7 business days; we send you the PAXI tracking number on WhatsApp, and PAXI notifies you by SMS when it's ready. Bring your ID and the tracking number to collect. Parcels not collected within the period PAXI allows are returned to us.
4. Order tracking and questions
Every order has a reference (for example #WH-1024). Message us on WhatsApp on 081 022 1259 with your reference for an update at any time.
5. Damaged in transit
Please check your parcel when it arrives. If anything is damaged, send us a photo of the product and packaging within 48 hours and we will replace it or refund you, including the delivery fee — see our Returns & Refunds Policy.
6. Business orders
Retailers, salons and other business partners: contact us for bulk pricing and delivery arrangements via our Business Partners page.